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ORDERING PROCESS
01
Once you have selected the products you wish to order, click on the "Checkout" button at the end of the checkout process
02
COOL MAMA HOT CHIC will email you to confirm your product order has been received.
03
COOL MAMA HOT CHIC will email you again to confirm that the products you have ordered are being shipped to you.
COOL MAMA HOT CHIC may refuse or be unable to process your order if:
- The product you ordered is discontinued or no longer available
- Your credit card does not give authorization for the payment of the purchase price
PAYMENT
All prices are quoted in US dollars.
Postage will be charged in addition to the price of any goods. Online payment will be provided in a secure environment. Payments must be made in US dollar and by one of the following credit card payment methods; Visa, MasterCard, and AMEX. COOL MAMA HOT CHIC retains ownership of the goods until full payment has been made by the customer and the funds have been cleared.
EXCHANGE & RETURNS
No Exchange/Returns are acceptable except if;
  • You may exchange your goods or obtain a full refund if the goods in your order are faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
    When returning damaged, faulty or incorrect orders we will refund:
  • Full purchase price
  • Delivery charges (the cost for initial delivery to you)
  • Return charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost.
CANCELLATIONS
Cancellations are only accepted before the order has been dispatched.
If the order has been dispatched prior ot the cancellation, the order will be considered valid and the customer will remain liable for the full payment.